Once you have found the perfect dress from our range simply use the calendar to place your booking as per the availability for the dress, in your size.

Select your size and then choose the date you would like the dress to be delivered. We Deliver dresses on a Thursday & you must return the dress with the included delivery satchel on the monday

All orders will include a return satchel to post the dress back in.

 If you are unsure if a particular dress is available or you are after a specific size or for anything at all please email us

No, we are modern online on line only fashion brand and dress hire service.

Yes we do! We service all of Australia

We are sorry to say that we are only able to provide our rental service to Australian customers who live in Australia only 

We try to cater for ladies of all heights, shapes and sizes, so each dress is a slightly different length by design.

Before you place your dress hire order, please check the dress length and recommended height under the sizing info on each product page.

If you are worried about the length of your dress, simply get in touch with our customer service team who are always here to help

You can book your dress up to 6 months in advance. We recommend you reserve your dress for delivery 1 – 2 days before your event to avoid any last-minute panics and to make sure everything’s perfect. Once your requested delivery date has been confirmed, we will send you a confirmation email of your dress hire details.

To make things very simple for our customers all our dresses are available for a 4 night rental period, Starting from THURSDAY (the date of delivery to you) & returns on MONDAY

This means you have the dress for the weekend!

Our prices are very competitive,  usually coming in under 20% of the recommended retail price of the purchase of item

All our prices are visible on the item rental product page & are outlined clearly at the time of placing your order.

We kindly ask that you check the price of all elements for your dress hire

Not all our dresses are brand new  The dresses are pre-worn are sanitised meticulously after each wear, ready for the next customer.

We make a huge effort in caring for our garments to keep them in tip-top shape ready for you to look fabulous at your next event!

Our Size ranges are as follows

• Size 1   For those who wear size 8 – 10
• Size 2   For those who wear size 12 – 14
• Size 3   For those who wear size 16 – 18
• Size 4   For those who wear size 20 – 22

We have very strict quality control measures for dresses in our dress hire division.

All our dresses are professionally dry-cleaned & meticulously sanitised after every use.

Your dress will arrive to you in excellent condition.

Just reach out ot us via email on rentals@silkandcashmere.co - we will aim to help you with an alternative if we are able to coordinate the delivery to you on time 

Then post your hire back within 24 hours of delivery and we will issue a credit note once the dress is returned to us in its original condition.

Should you need a replacement dress please make contact so that we can do everything we can to help arrange for your replacement immediately,

No. Don’t worry about that – we take care of all the cleaning for you!

All you need to do is place your dress into the pre-paid package and drop it at your local Post Office or yellow Express Postal Box.

We understand that accidents happen & that’s why we provide you with free $100 insurance for peace of mind for regular use, wear & tear

But if you do damage the dress in any way please contact us immediately via rentals@silkandcashmere.co 

If the dress is not repairable, unfortunately, you will be charged the replacement value of the dress; as per the amount on our website & inline with our Terms & Conditions

If you need to cancel your order or make any changes please email  rentals@silkandcashmere.co

When you receive your item it is imperative that you try your dress on with your swing tags & security tags in tact.

If you then are certain you are wearing your garment you can remove the tag(s) attached.

If you are not wearing the garment and wish to exchange or send back for a credit note you must keep all tags attached or else the dress will be deemed as worn & will be processed accordingly

We accept Visa, MasterCard, American Express, PayPal, AfterPay

We don’t do that! We absorb the credit card processing fees. 
What you see is what you get, no hidden fees.

At the time of ordering your dress you will be charge a small $100 holding deposit sum per dress hired.

This sum is 100% refundable upon the return of the rental dress on time & undamaged. Should you return your dress late or is significantly damaged we may retain holding deposit to cover costs of repair or late return

Generally we don't deliver on weekends BUT at your request & upon the approval from management, we can arrange for a pick up from a single address in Zetland Sydney only for Sydney-based customers. Please note that pick ups for dress hires must be approved by management prior to the pick up date, and must rely upon the items availability for the customer

We do understand how important it is to get your hands on a last-minute dress, so we will do everything in our power to help you wherever we can for that last-minute requirement.

Just reach out to us here and will get back to you

We know how crucial it is to get your rental dress to you on time.

We do have measures in place as a business to get dresses in your hands before the required date of your event. But if for any reason your item is late please reach out to us here and we will do everything we can to assist

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Yes. After we’ve dispatched your item we’ll send you a confirmation email which will include your tracking number and the estimated delivery date.

If you do not have a tracking number, please feel free tomake contact with us so we can chase it down for you too.

No. Unfortunately we not able to service PO boxes.

No you don’t.

We mark all parcels as authority to leave, if you require your parcel to be signed for please make sure to include this in the delivery instructions at checkout. 

Please note that on some occasions, some Australia Post Delivery persons may need to forward your item/parcel delivery to your local post office due to an inability to leave your parcel in a safe place.

In this instance, your dress hire will be deemed delivered once it is lodged at the local Australia Post Post Office, ready for your collection. This will be considered that the dress is delivered & it is your responsibility to collect the item immediately to enjoy the most use of the hire garment.

Express Delivery Aus wide is a flat fee of $30 AUD, which includes the delivery of the item to you via Aust Post Express Delivery Method.

We take care of your return delivery charge & will include a pre-paid return delivery satchel in each order delivery.

We all leave things to the last minute & so we are always prepared for such instances

Orders placed before 2pm (AEST) on a Wed or Thursday will be despatched that day for next day delivery to Eastern Sea Board Metropolitan areas located within Australia’s Post next day network ONLY

Areas outside of this network will take 2-3 days to be delivered & we will not be able to fulfil such an order

Should you need a Last Minute rental, please email us at

rentals@silkandcashmere.co

or call us on 0470 305 957

Simply place your dress in the return pre-paid satchel included in your order and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a YELLOW Express Australia Post Box by 12:30pm on your return date (Almost always by Monday, but on Tuesdays after a public holiday / long weekend)

As a dress hire business, we rely on our customers efforts for timely returns; by posting your dress back late you are potentially inconveniencing another customer who may then receive their dress hire late. 

We wouldn’t want it to happen to you & so we ask that you also share this thought & ensure the item is returned on the due date & before 12:30pm

If you return your item(s) is late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. If you are unable to post your item(s) back by 12:30pm on your return date please contact us at rentals@silkandcashmere.co

If you have lost your return satchel just make contact with us & we will do all we can to send you a replacement label for you to print & attach to a satchel, for return of your hire dress.

Contact Us Here

PLEASE NOTE: it may take up to 24 hours for us to create you a replacement return label and in this case your return may be delayed. Please note that you will still be liable for late fees on the return dress for each day that it is late, to a sum of $30 per day for the late return, irrespective of the time it takes for us to create you a replacement return label, if you have lost it

To avoid this, we kindly asked that you reach out to us as soon as you are aware that your return satchel and label have been misplaced so that we may coordinate a replacement return label in time for your return date

Its not a problem – we all love a long weekend & public holidays & we know you often may need a dress for one of those special days. DON’T WORRY, just return your dress to an Australia Post Post Office Or Depot by 12:30pm the following business day.

We send our customers a friendly reminder SMS on the return date to ensure they don't miss their return dates - so it's very rare that ladies send their dresses back late.
However, if you do happen to miss your return date and send your dress back late, then a late fee of $30/day applies.

Upon receipt of the return hire dress in our studio, you will receive a confirmation email that we have received your dress return.

Please also note, all return postage bags have their own unique tracking number which allows you can to track your return if you wish.